Return & Refund Policy
Thank you for purchasing Tree of Life products
If you received damaged or defective products(s), please contact the Tree of Life Support Department immediately. Tree of Life can replace those products at no charge in lieu of a refund.
To initiate a return, please email us or by telephone at 719-299-1664 to receive your Return Merchandise Authorization (RMA). When contacting us, please have your order number available.
All product(s) must be shipped to Tree of Life pre-paid, as we do not accept shipping collect packages. We recommend that you use a shipping method where you can track your package, as risk of loss in shipping is solely borne by the Customer. If the product is not received by Tree of Life it is the responsibility of the Customer to trace the shipment and no credits will be applied until the items are received at our distribution center.
The shipping address is
Tree of Life Returns
5201 Constitution Ave NE
Albuquerque, NM 87110.
Tree of Life reserves the right to decline a refund if a Return Merchandise Authorization (RMA) was not issued prior to returning the product(s).
For Retail Customer (Non-Wholesale) – 30 Day Guarantee:
As a Retail Customer, you have 30 days from date of purchase to initiate a return of the product open or unopened. For subsequent orders this guarantee applies only to unopened product unless damaged or defective.
The following items are non-refundable, except as required by law: shipping fees, administrative fees, seasonal products, discontinued or promotional items. You are required to return all opened and unopened containers, as applicable, to receive a refund.
If eligible for a refund, Tree of Life will credit the original form of payment within 30 days of the product being logged as returned by our distribution center.